MontadaAlmaarif Privacy Policy

Last updated: 30 January 2026

This Privacy Policy explains how منتدى المعارف - MontadaAlmaarif (“the Game”, “we”, “our”, or “us”) collects, uses, and shares information about players who use our mobile trivia experience. By installing or playing the Game, you agree to the practices described below. If you disagree with any part of this policy, please discontinue use of the Game.

1. Information We Collect

We collect the information necessary to authenticate players, deliver gameplay features, and maintain the service. Depending on how you interact with the Game, this may include:

• Account information
  • Automatically generated guest identifiers and display names.
  • Email address and password hash if you upgrade a guest account to a registered account.
  • Friend codes or referral IDs if you use social features.
• Gameplay and progress data
  • Campaign progress, levels completed, hearts, coins, gems, boosters, VIP status, and inventory.
  • Match history and in-game chat messages (if enabled).
  • Leaderboard data (global and country), such as score/XP, rank, username, country/flag, level, and equipped avatar.
  • Support requests and feedback you send us.
• Device and technical data
  • Device identifiers (for example, Expo installation ID), operating system version, language, time zone, and IP-based coarse location.
  • Crash logs and performance metrics recorded by the app or by optional analytics/monitoring tools.
• Purchase information
  • In-app purchase product identifiers, transaction receipts, and subscription status.
  • Billing information is processed through Apple’s App Store and Google Play; we do not receive raw payment card details.

If you enable optional features (push notifications, analytics, or error reporting) we may collect additional identifiers as required to deliver those services. We do not knowingly collect personal information from children under the minimum age required by applicable law; if you believe we have collected such data, contact us so we can remove it.

2. How We Use the Information

We use the collected information for the following purposes:

1. Provide and operate the Game – authenticate players, maintain game state, match players, and deliver content.
2. Process purchases and subscriptions – validate receipts with Apple and Google, apply entitlements, and prevent fraud.
3. Improve and secure the Game – monitor performance, fix bugs, detect misuse, and test new features.
4. Display leaderboards and rankings – calculate global and country ranks and show your position to other players.
5. Communicate with players – send transactional emails (account verification, password reset), respond to support requests, and deliver in-game messages.
6. Comply with legal obligations – maintain records required for accounting, taxation, and regulatory compliance.

Leaderboards and Public Information

Leaderboards are a core feature of the Game. When you earn XP or submit a score, we upload your leaderboard data to our servers to calculate rankings and display global or country leaderboards. Your leaderboard entry may include your username, country/flag, level, equipped avatar, and score/XP, which are visible to other players inside the Game. We do not display your email address or account credentials.

3. Legal Bases for Processing

Depending on your location, we rely on the following legal grounds:

• Performance of a contract – providing the Game and delivering purchased content.
• Legitimate interests – maintaining security, preventing fraud, improving the experience, and supporting players.
• Consent – where required for optional features such as marketing communications or analytics (you can withdraw consent at any time).
• Compliance with legal obligations – responding to lawful requests and meeting tax or accounting requirements.

4. Sharing and Disclosure

We share information with trusted service providers that help us operate the Game. These partners are limited to using your data for the services we request.

We may disclose information if required by law, to protect our rights, investigate fraud or abuse, or as part of a merger, acquisition, or asset sale (in which case the new entity must honor this policy).

We do not sell personal data to third parties.

5. International Transfers

Our servers and partners may process data in countries different from yours, including the United States and the European Union. When we transfer personal data internationally, we take appropriate steps to safeguard it, such as using standard contractual clauses or relying on adequacy decisions where available.

6. Data Retention

• Account and gameplay data are retained for as long as your account remains active.
• If you delete your account or request erasure, we remove or anonymize your personal data unless retention is required for legal or legitimate business purposes (for example, transaction records, fraud prevention, or dispute resolution).
• Crash logs and analytics data are kept only as long as necessary for troubleshooting and trend analysis.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access a copy of the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data (subject to legal limitations).
• Object to or restrict certain processing activities.
• Withdraw consent for optional features at any time.
• Lodge a complaint with your local data protection authority.

To exercise these rights, contact us using the details in Section 10. We may need to verify your identity before taking action.

8. Children’s Privacy

The Game is not intended for children under the age required by applicable local laws. If we learn that we have collected personal information from a child without appropriate consent, we will delete that information. Parents or guardians who believe their child has provided personal data should contact us immediately.

9. Security

We implement reasonable technical and organizational measures to protect your information, including encrypted connections, access controls, and monitoring. However, no security system is perfect, and we cannot guarantee absolute security. Please keep your account credentials confidential and notify us immediately if you suspect unauthorized access.

10. Contact Us

If you have questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact:

MontadaAlmaarif Support
Email: contact@montadaalmaarif.com

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date at the top of the document and, when required, notify you through the Game or other appropriate channels. Your continued use of the Game after the revised policy becomes effective indicates that you accept the changes.